Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us. Please read this policy carefully. By using our site and services, you agree to the terms of this Privacy Policy.

If you have any questions or concerns regarding this policy, contact us at: support@institutoexperience.com.br.

1. Information We Collect
We may collect the following types of information when you interact with our website or services:

Personal Information: Name, email address, billing/shipping address, phone number, and payment details when you make a purchase.

Non-Personal Information: Browser type, IP address, device information, and site usage data collected automatically through cookies and analytics tools.

Voluntary Information: Any information you submit via forms, surveys, or communications (such as reviews or inquiries).

2. How We Use Your Information
Your information is used for purposes including:

Processing and fulfilling your orders

Providing customer support and responding to inquiries

Sending important updates, promotional offers, and newsletters (only if you opt-in)

Improving website performance and user experience

Complying with legal obligations and fraud prevention

3. How We Share Your Information
We respect your privacy and will never sell your information. We may share your data with:

Trusted third-party service providers (such as payment processors and shipping companies) who help us operate our website and fulfill your orders

Legal authorities when required to comply with applicable laws or legal processes

4. Data Security
We implement strict administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, or misuse. While we take every precaution, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights
Depending on your location, you may have rights regarding your personal information, including:

Requesting access to the data we hold about you

Requesting corrections or deletion of your personal data

Opting out of marketing communications at any time

To exercise these rights, email us at support@institutoexperience.com.br.

6. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can disable cookies in your browser settings, but some features of our site may not work properly without them.

7. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any information.

8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

For questions, concerns, or to exercise your privacy rights, contact us at:
📧 support@institutoexperience.com.br